Vodafone Idea Messages Not Sending Problem | Solved

We have received these queries from our subscribers, One of the queries I received was:

"Why am I unable to send text messages from my Vi Sim? Whenever I send text messages and close the app. After some time it say “Message sending failed” so when I checked, the message wasn’t sent it was having a red refresh button before it and when I tap it, it does not work. Currently, it is happening to me persistently! What’s the solution for this?"

So let's see its solution.

VI Messages Not sent

Text messages are one of the oldest forms of communication But we still use them even today, text messaging is a secure and reliable method for verification and communication, usually used for OTP verification these days.

Even though the messaging features can work very well even without a high-speed internet connection But sometimes the messaging feature doesn’t work properly because of various reasons.

Text messaging is very good for Various things But sometimes it may give you errors related to sending text messages. So, to fix the issue that the text message failed to send from VI (Vodafone, Idea) sim you can try the tips listed below in the article.

Solutions to VI SMS not sending problem:

Let's look at some possible reasons why you are not able to send SMSs.

1. Top-up Recharge:

Most of the time the problem is related to top-up recharge. A low balance on your VI mobile number can cause this type of problems problem. Thus to solve this issue first check your talk time balance by dialing *199# on your mobile. If it is low then recharge with a minimum amount of Rs.10. In my case, it worked only once.

So to solve this problem permanently I contacted VI Customer care service and they said to solve this problem you need to make a minimum recharge of 79 Rs. which will activate the SMS service of your VI sim. So I recharged with that and my SMS-sending issue was finally successfully resolved.

So try recharging your VI sim card, After recharging check again if the messages are sending or not, if not then try the next solution.

2. Change Sim preference:

If you have more than one sim card then check if you have set VI sim card for messaging or not.

To check messaging preference go to Settings > Sim cards & Mobile Networks > SMS Messages > Choose the sim card from which you want to send messages.

In some smartphones, if you are not able to see this option, Then open Messaging app and set the sim card from there.

After setting up your sim card preferences for messaging check whether messages are sent or not if not then try the next solution.

3. Clear the Cache Of Messaging app

The cache is the temporary files that are used to make future processes faster, which can be deleted, and deleting them will not create any major issues.

To clear the cache of Messaging app follow the steps:

  1. Open ‘Settings App and go to the ‘Apps section.
  2. Now find Messaging app and open the App info of it.
  3. Now Tap on Clear Data.
  4. Find Clear Cache and tap on it.

Then again try to open the app and try to send the message to check whether messages are sent or not if not then try the next solution.

4. Force Stop Your Messaging app

It is similar to Clearing Cache, Force stop option will not delete any important file or will not interrupt any regular processes. It only stops messaging app and restarts it.

To Force Stop the Messaging app follows the steps given below:

  1. Open ‘Settings App and go to the ‘Apps section.
  2. Now find Messaging app and open the App info of it.
  3. Now Tap on Force stop.
  4. One popup will come for confirmation then confirm it.

after this try again to open the app and try to send the message to check whether messages are sent or not if not then try the next solution.

5. Restart the Smartphone

Sometimes clearing the cache and force stop may not work if your phone has internal misconfiguration thus to solve this error you need to clear the cache of your phone by restarting it.

6. Change VI SMS Center Number on Android & iOS

SMSC number is responsible for handling the SMS operations of a wireless network. When an SMS message is sent from a smartphone, it will reach an SMS center first. and then the SMS center then forwards the SMS message to the destination.

Thus if you have the wrong SMSC number then you will get of SMS not sent. To solve this error you should Update your SMSC number.

There are different procedures for different operating systems. Android and iOS have different SMSC numbers so follow them according to your device system.


  1. Dial – *#*#4636#*#* on the Keypad of your android smartphone.
  2. It will automatically open the ‘Testing’ settings. Now if you have two sims in your android phone then choose accordingly. In my case, I opened ‘Phone information1’.
  3. Now scroll down and try to find the ‘SMSC’ option and type your network operator’s SMSC number of your area and tap Update. I am from Jammu and Kashmir that’s why I typed J&K’s SMSC number.


  1. Dial *5005*7672*SMSCNUMBER# on your iPhone’s dialer app & tap call.
  2. Replace SMSCNUMBER with your network operator’s SMSC number in your area.
  3. After that The message “Setting interrogation succeeded, Service Center Address” will appear on the screen. and will be successfully updated.

After changing the SMSC number check whether your problem is solved or not. If not here is the last way to solve this, after this your issue will surely get resolved.

7. Call Customer Care

If you have followed all the above methods but none worked for you then try calling customer care of VI.
In India, VI has 199 numbers for customer care service.
After calling them, explain then what is the problem from your side, and they will definitely help you out with some solution.


In conclusion, If you have called VI customer care services but due to long call waiting times you are tired then I can give you an additional solution if it’s urgent. You can insert your VI sim card into any feature phone and you can use that to send SMS easily. Surprisingly it works for many peoples.
We have shared all possible solutions you need to know about the VI message not sending problems. If you still have any kind of issues or problems then feel free to comment below. We will help you as soon as possible.

Thanks For reading!

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